Marketing

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Customer Service Lessons From The Road

Customer Service Lessons From The Road

This past week, while delivering a series of workshops titled Designing Better Customer Service in Tourism on behalf of TiCSA across South Australia’s Mid North and Southern Flinders Ranges, I encountered two markedly different customer service experiences. We started the…

5 Swift Insights About Taylor Swift Marketing

Steve Davis In His Swiftie Outfit For Sharing 5 Swift Insights About Taylor Swift Marketing

I’m enchanted you are reading this. It’s my reflection on Taylor Swift marketing techniques I observed during my recent attendance at night two of her Melbourne leg of the Eras Tour. While not everything she does is possible for small…

Eulogy For Oscar Wilde

Eulogy For Oscar Wilde by Steve Davis, Talked About Marketing Adelaide, To Mark November 30.

To mark the 123rd anniversary of the passing of the wit and wordsmith on this November 30, Steve Davis has delivered a eulogy, honouring the legacy of word play and reflection Oscar has left us with. Indeed, Talked About Marketing…

Do You Do Authentic Marketing?

Do You Do Authentic Marketing? Steve Davis speaking at the Northern Business Breakfast

What is the difference between authentic marketing and superficial marketing? Authentic marketing uses care as its true north. That means care for its clients and potential clients. And authentic marketing demonstrates that care by having a sustainable routine of sharing…

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